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To cancel a reservation, please fill in the form below. You must enter your ID and e-mail which you used to make your booking.

You can check the ID book in the mail you received when you made the booking.

If you decide to cancel your reservation, first read this information carefully:

If you cancel at least 7 calendar days before, no cancellation fee will apply.

If you cancel between 3 and 6 calendar days prior, a cancellation fee of 50% will apply.

If you cancel within 2 calendar days prior, a cancellation fee of 100% will apply.

We request that everyone who is going to make a visit should be punctual. For courtesy, Andalussi Tours wait 5 minutes, but once the time has passed, the visitor will lose the tour and will not be entitled to any refund.

The tickets to monuments are non-refundable tickets and cannot be returned for a refund.

Input event, attraction, theatre, spectacle or coupon: When a Package tour begins or during a special event; there applies no refund in any case.

You can find the full Terms & Conditions HERE.

By clicking "Request cancellation" you agree that we process your data for information and contact purposes.

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"Excelente experiencia. El Alcázar es precioso y nuestro guía Miguel se esforzó por explicárnoslo de manera muy amena. Muy agradable y completo. 100% recomendable"
Inmaculada, España

"Visita super interesante (gracias sobretodo a Miguel, nuestro guia), Muy agradable y con explicaciones superdetalladas. Un verdadero paseo por la historia del Alcazar y Sevilla. Muy recomendable. Gracias Miguel"
Jordi, España

"Ghislaine était géniale, nous avons adoré la visite. Merci"
Soufiane, Francia

"Miguel was very passionate in explaining everything. Not for a moment dull or boring. And he had his way to avoid big crowds. 10 points from me!"
Cinthya, Inglaterra

"El guía sabía mucho y explicó todo muy bien."
Luis Esteban, España

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