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General conditions / Legal notice

These General Conditions of Use will regulate the provision of services of the brand ANDALUSI TOURS GM, owned by Ghizlane Hounaini; and Miguel Angel Adrian Segorbe, who will provide through this Website (hereinafter ANDALUSI TOURS). The details of both, are as follows:

Ghizlane Hounaini ID: Y-0944115W
Address: Plaza de los Luceros, Block 8, 2nd Floor, Door 7
Guide number: 4055

Miguel Ángel Adrián Segorbe
DNI: 53350052B
Address: Plaza de los Luceros, Block 8, 2nd Floor, Door 7
Guide number: 3873

For the purposes of any notification, complaint, or suggestion that you may wish to make in person, you may contact us at our address Plaza de los Luceros, Block 8, Floor 2, Door 7.


ANDALUSI TOURS offers a variety of tours, tickets and services ("products") through its website ( Since our Terms and Conditions contain legal obligations, please read them carefully. They constitute the basis for acceptance of reservations by ANDALUSI TOURS unless otherwise specified. Purchases made through or any affiliated website of ANDALUSI TOURS are subject to these Terms and Conditions; in all reservations, the person making the reservation will be deemed to have accepted these conditions on behalf of the persons appearing on the reservation. or any variation to these Terms and Conditions will be valid unless made in writing and with the permission of ANDALUSI TOURS


By using, you accept and agree to these conditions, which will take effect immediately. If you do not agree with the following Terms and Conditions, please do not visit or use

ANDALUSÍ TOURS may change these Terms and Conditions at any time by posting the changes on the Internet. Please review these Terms and Conditions periodically to ensure that you are aware of any changes made by ANDALUSI TOURS. Your continued use of following the posting of changes means that you accept and agree to these terms as updated or modified. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public or otherwise use the content of (including text, images, URL, pricing information, etc.) in any way except for your own personal and non-commercial use. Any other use of the content of requires the prior written consent of ANDALUSI TOURS

. You agree to use only for legitimate purposes, and in a way that does not infringe the rights of any person, nor restrict or prevent the use and enjoyment of Your use of is intended to be personal and not commercial, or to make legitimate requests for the reservation of products or services offered. You agree not to use this site to make speculative, false or fraudulent requests. Also, you agree not to use robots or any other automated means of access to this site, unless expressly permitted by ANDALUSI TOURS.

You represent and warrant that (a) ANDALUSI TOURS has not expelled you or otherwise prohibited you from accessing the site; (b) you are not a direct competitor of ANDALUSI TOURS; (c) you do not have more than one account with ANDALUSI TOURS at any one time; and (d) you have full power to bind yourself to these terms of service and by doing so you will not be in breach of any other agreements to which you are a party. We grant you permission to use the site with the restrictions set out in these Terms and Conditions. By accessing or using the Site, you may encounter content that is offensive, indecent, inaccurate, objectionable or otherwise inappropriate. ANDALUSÍ TOURS does not endorse such content and cannot be held responsible for its accuracy. Therefore, you access and use the site at your own risk.


All products, tours and services offered by ANDALUSI TOURS are valid on the dates shown on ANDALUSI TOURS is not responsible for any information not directly provided by you. All requests for modifications or corrections should be directed to the Customer Service team of ANDALUSI TOURS (click here to send a request for "Date Change" for an existing reservation), which will process them.

ANDALUSI TOURS does not charge anything for modifying or changing the dates of an existing reservation, as long as our Customer Service team receives the request at least three (3) days before the date It is not possible to change or modify tickets for a special event, theatre or show. The sales of these tickets are final and cannot be changed once the original purchase has been confirmed.

All other requests for date changes and modifications will depend on the availability of our suppliers and/or service providers; ANDALUSI TOURS cannot guarantee compliance with any date change request. If you request a date change within five (5) days prior to your confirmed travel date, ANDALUSI TOURS will attempt to accommodate your request; but changes made during the five days prior to the original travel date may incur additional charges of $50. For multi-day or overnight tours, date changes made within seven (7) days prior to your confirmed travel date may also incur additional charges from our distributors or service providers. The price of tickets to the monuments is not refundable in any case.

If you make a purchase with an ANDALUSI TOURS promotional code or if you accept a discount or special offer during the ANDALUSI TOURS payment process, your discount or special offer may be cancelled when you make changes or modifications to your itinerary after the purchase is completed. ANDALUSÍ TOURS may decide, at its sole discretion, to accept your discount or special offer if you make a change or modification to your itinerary after the purchase is completed. However, ANDALUSI TOURS reserves the right to cancel your discount or special offer if you make any changes to your confirmed itinerary.

On occasion, our suppliers and/or service providers make changes in tour dates, prices, inclusions, coverage, age requirements, etc. As a consequence, ANDALUSI TOURS reserves the right to cancel, change or substitute any service, tour, ticket or product that you have booked on, at any time and for any reason.

In such cases, if you are not satisfied with the alternatives we offer, you are entitled to a refund of the full amount of the original purchase price. Notwithstanding the above, when our agents, service providers and/or suppliers inform us in advance of a significant change to a reservation or to a tour, product or event, we make every effort to notify the consumer, travel agency and/or distributor as appropriate, to modify or re-issue the reservation whenever possible.


The prices that appear on are per person, unless otherwise specified. The prices are based on the local rate at the time of quotation, converted at the current exchange rate as determined by ANDALUSI TOURS.

Price quotations may be changed without notice until a reservation has been confirmed.

Unless otherwise specified, prices do not include local taxes and usage fees, including departure abroad, security, port charges, parking fees, customs charges, immigration, agriculture, passenger facilities or international transport taxes. The prices do not include tips to the directors, drivers or local guides of the tour; passport and visa fees; personal and luggage insurance; any items of a personal nature; and any drinks or food not specifically included in the "Inclusions" section of the product pages of


ANDALUSI TOURS accepts the following credit cards: Visa, Visa Electron, MasterCard, American Express. No charge or fee will be applied for processing credit or debit card payments. To make a reservation, full payment by credit or debit card is required. The payment will appear as ANDALUSI TOURS on your credit or debit card statement. No refunds will be offered once the tour or service has begun, or in connection with any package, accommodation, food or other services used.

Cancellation of a reservation with ANDALUSI TOURS may result in the application of cancellation charges by ANDALUSI TOURS, as explained below. Additional charges may be imposed by the individual provider/operator (see your ANDALUSI TOURS voucher for specific details). When you cancel any reservation, you will be notified by email, with the total cancellation charges.

Event, Attraction, Theatre, Show or Coupon Ticket: Non-refundable in any case.

Gift certificate: Non-refundable in any case.

Tour or package starting during a period of special events: Not refundable under any circumstances. This includes, but is not limited to, trade fairs, national holidays, etc.


The value of the transaction may be subject to taxes, foreign transactions, foreign exchange or other charges. Your bank or credit/debit card company may convert the payment into local currency and charge fees, which will cause differences between the amount shown on, and the final amount that will be charged to your bank account or that will appear on your credit/debit card statement. Please contact your bank or card company if you have any questions about any conversion or fees.


Under this agreement, payment processing services for services purchased on this website are provided by RedSys.


You will receive a personalized ANDALUSI TOURS voucher for each tour, event or service booked. To access and print your ANDALUSI TOURS voucher(s), you will be provided with access to a secure web page hosted by ANDALUSI TOURS which contains a link to your andalusitours voucher(s).

You must give the original and authentic ANDALUSI TOURS voucher to the corresponding service provider to redeem your tour, ticket or package. Your reservation cannot be accepted or redeemed without presenting a valid ANDALUSI TOURS voucher. For security reasons, when redeeming your Andalusi Tours voucher you must present a valid photo ID and sign the Andalusitours voucher. This is for identification purposes and helps us to avoid fraud. In certain cases, ANDALUSI TOURS will also ask you to present the credit card used to purchase your tour or ticket at the time of redemption. Generally this is only required for show and attraction tickets. This helps us prevent the misuse of credit cards. On the checkout page you will be notified whether or not you must present the credit card used in the booking. In certain cases, ANDALUSI TOURS will not require this requirement, usually to facilitate gift purchases. However, this requirement can only be omitted by contacting the Customer Service team of ANDALUSI TOURS once the reservation is confirmed, and changes and modifications will be made at the sole discretion of andalusitours.

If you make a purchase using an ANDALUSI TOURS gift certificate, ANDALUSI TOURS will require you to present the gift certificate used to purchase the tour, ticket or package at the time of redemption.

Please note that ANDALUSI TOURS vouchers can be confiscated (and immediately cancelled without any refund) if your signature or name does not match the one on the credit card.

PASSPORTS, VISA AND SECURITY It is the responsibility of all passengers, regardless of their nationality and destination, to check with the consulate of the country they are visiting for the entry into force requirements. As visa and health requirements may change without notice, we recommend that you check with the relevant consulate prior to departure. We strongly recommend that you take out a full travel insurance policy before departure. If you cancel your trip or significantly change your travel dates, many policies will refund the cost of cancellation fees and related expenses.


In no event shall ANDALUSI TOURS or its agents, affiliates, service providers, suppliers and/or distributors be liable for any of the following damages or losses (whether foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of income or loss of profit; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or damage to reputation; (f) damage suffered by third parties; or (g) any indirect, consequential, special or punitive damages arising from the use of andalusitours. com, regardless of the legal action taken.

ANDALUSI TOURS and its agents and suppliers, when making reservations for hotels, tours, transportation or any other service in relation to the itineraries of individual clients, will not be responsible for injuries, damages, losses, accidents, delays or irregularities, obligations or expenses to the person or property due to an act or omission on the part of any hotel, transportation company or other company or person providing the services included in the tours.

Furthermore, ANDALUSI TOURS and its agents and suppliers do not accept any responsibility for any illness, theft, labour conflict, machinery breakdown, government limitations, acts of war and/or terrorism, weather conditions, defects of any transport vehicle or for any mishap, fortuitous event or other causes beyond their control. The content of ANDALUSI TOURS, including information, names, images, photographs, logos, prices, dates and availability concerning or related to ANDALUSI TOURS, andalusitours. com, service provider, operator and/or distribution partner , is provided "AS IS" and "AS AVAILABLE" without representations or any kind of warranty (whether express or implied by law) to the maximum extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. In ANDALUSI TOURS we check carefully the details of all the products and services we offer so that they are accurate. However, ANDALUSI TOURS does not guarantee that the functions, content or information included in will be uninterrupted or free of errors, that defects will be corrected or that or the servers that make it available are free of viruses or errors.

If any of these terms are declared unlawful, void or unenforceable under the laws of any state or country in which these terms are to be in force, then to the extent and within the jurisdiction in which such term is unlawful, void or unenforceable, it shall be severed and deleted from these terms, and the remaining terms shall remain in full force and effect and continue to be binding and enforceable.


You agree not to do the following or to assist or allow any third party to do so:

Use the site to threaten, harass, defraud, encourage, harass or support the harassment of another person or otherwise interfere with another user's use of the site Use the site to send or transmit spam, chain letters, contests, junk mail, pyramid schemes, surveys and other methods of mass mailing, whether commercial or non-commercial in nature.

Using the site in a way that may create a conflict of interest, for example, by trading reviews with other business owners or by writing or soliciting reviews

Use the site to promote intolerance or discrimination against protected groups Use the site to infringe the rights of a third party, including breaches related to trust, copyright, trademark, patent, trade secret, moral rights, privacy, publicity or any other intellectual property or patent rights. Using the site to send or transmit pornography or illegal content

Use the site to solicit personal information from minors, harass them or threaten them with harm. Use robots, spiders, site search/retrieval applications or other automated devices, processes or means to access, retrieve, assemble or index the site or any content on it.

Attempting to gain unauthorized access to the Site, user accounts, computer systems or networks connected to the Site through hacking, password mining or other means; using the Site or any Content thereof to transmit computer viruses, worms, bugs, Trojan horses or other items of a destructive nature (collectively, "Viruses"); using devices, software or routines that interfere with the proper working of the Site or otherwise attempting to interfere with the Site; making excessive traffic requests; use the Site to breach computer network security, illegally obtain passwords or security encryption codes; disrupt or interfere with security or otherwise cause damage to the Site or its Content; remove, prevent, disable, damage or otherwise interfere with security related features of the Site, features that prevent or restrict use or copy the Site Content or features that enforce limitations on use of the Site.

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"Excelente experiencia. El Alcázar es precioso y nuestro guía Miguel se esforzó por explicárnoslo de manera muy amena. Muy agradable y completo. 100% recomendable"
Inmaculada, España

"Visita super interesante (gracias sobretodo a Miguel, nuestro guia), Muy agradable y con explicaciones superdetalladas. Un verdadero paseo por la historia del Alcazar y Sevilla. Muy recomendable. Gracias Miguel"
Jordi, España

"Ghislaine était géniale, nous avons adoré la visite. Merci"
Soufiane, Francia

"Miguel was very passionate in explaining everything. Not for a moment dull or boring. And he had his way to avoid big crowds. 10 points from me!"
Cinthya, Inglaterra

"El guía sabía mucho y explicó todo muy bien."
Luis Esteban, España

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